Job Creation

New Jersey Considers $164M Economic Development Incentives for American Water Project in Camden

At its next board meeting, the New Jersey Economic Development Authority (NJEDA) will consider approving Grow NJ tax incentives for five projects.

New Jersey sign in Trenton (photo – Famartin/wikimedia)

New Jersey (photo – Famartin/wikimedia)

Camden economic development is once again one of the big beneficiaries. This time, it will be through American Water Works Company, Inc. (NYSE:AWK).

The company is seeking state assistance through the Grow NJ program for a capital investment project in Camden. To encourage and support the project, the NJEDA will consider approving an estimated annual award of $16,418,773 for a 10-year term, adding up to a total of more than $164 million in tax incentives for American Water in 10 years.

Voorhees, NJ-based American Water, founded in 1886, is the largest publicly traded water and wastewater utility company in the U.S., serving an estimated 15 million people in 45 states and parts of Canada. The company has 6,400 employees across operations in 30 states and generated $3 billion in revenue last year.

Two other big manufacturing projects on the NJEDA’s agenda include an SSB Manufacturing Company facility in Carteret, NJ, and a Frederick Goldman, Inc. project in Secaucus Town, NJ.

Mattress maker SSB Manufacturing Co. may be awarded an estimated annual Grow NJ award of $2,761,000 for a 10-year term. This is for a large manufacturing facility with bonus tax credits for creating a large number of full-time jobs and exceeding minimum capital investment requirements.

NYC-based jewelry manufacturing company Frederick Goldman, Inc. is likewise seeking Grow NJ tax credits to locate a manufacturing project in in Secaucus Town, NJ and make a capital investment. The NJEDA Board will consider approving an estimated annual award of $1,605,000 for a 10-year term for this project.

Another company seeking Grow NJ incentives is Bristol, PA-based Cummins Power Systems, LLC, a distributor of Cummins products in the northeast. The company already has 10 branches across multiple states, including an existing facility in Newark, NJ. In order to encourage the company to make a capital investment and locate a facility in Kearny Township, the NJEDA will consider approving an estimated annual Grow NJ award of $319,500 for a 10-year term.

The fifth project on the agenda is an application by Adare Pharmaceuticals, Inc. seeking Grow NJ tax credits for a project in Lawrence Township. In order to support a project in a targeted industry (life sciences) that is creating jobs with wages in excess of the county average, the NJEDA Board will consider awarding an estimated annual Grow NJ award of $190,000 for a 10-year term.

Vermont Economic Development Authority Approves $12M in State Funding for Projects

The Vermont Economic Development Authority announced approval of $12 million in financing for projects totaling over $32 million. The projects include several manufacturing facility expansions, agriculture projects, energy efficiency and renewal energy generation projects, and entrepreneurial and small business loans.

Vermont

Vermont (photo – USDAgov/flickr)

VEDA approved nearly $2.4 million in direct commercial financing for three manufacturing expansion projects.

One of these projects is a $4.1 million investment in machinery and equipment by Cabot Hosiery Mills, Inc. in Northfield, VT. The company is expanding its manufacturing operations to meet growing demand for its Darn Tough Vermont proprietary line of premium performance socks.

Cabot already employs 189 people, and that number is expected to rise to 312 within three years of this expansion. VEDA approved $1,215,508 in financing to assist Cabot with this phase of their expansion plan.

The Authority also approved $742,500 in financing for a $2.3 million expansion by wooden toys and gifts maker Maple Landmark, Inc. in Middlebury, VT. The company expects to increase its workforce from 36 to 45 as a result of this expansion.

The third expansion project approved to receive financing was cutting tools and accessories maker Tivoly, Inc., a subsidiary of France-based Tivoly S.A. The company is getting $342,765 in financing to support a planned $856,913 capital expenditures project at their facility in Derby Line, VT. Tivoly expects to grow their workforce here from 155 to 173 within three years of this project.

VEDA also approved $5.2 million through their agricultural loan program, and nearly $2.3 million through their Commercial Energy Loan Program. The latter helps qualifying Vermont businesses raise financing for projects involving energy efficiency improvements and renewable energy generation.

Another $300,000 was approved through VEDA’s Entrepreneurial Loan Program to assist Vermont-based businesses in seed, start-up and growth stages that may not have access to traditional financing. One of these recipients was Hyde Park, VT-based Blog Sparks Network, Inc. The company received $100,000 in working capital to help accelerate their growth.

VEDA also approved $1.8 million through their Small Business Loan Program to assist small businesses that are unable to access traditional financing sources. One of these recipients was Stone Corral Brewery, LLC. The micro-brewery is getting $120,000 to relocate from their family farm in Huntington, VT to new leased space in Richmond, VT.

Vermont Economic Development Authority CEO Jo Bradley said in a release announcing the funding approvals that the variety of projects for which VEDA has approved financing is impressive.

TerryBerry Expansion in Grand Rapids Gets Michigan Economic Development Grant

TerryBerry, a global provider of employee recognition and award programs, announced a renovation and expansion plan for its design and manufacturing facility in Grand Rapids, MI.

TerryBerry

TerryBerry (photo – terryberry.com)

Supported by the Michigan Economic Development Corporation, The Right Place Inc. and the City of Grand Rapids, the company is investing $2.6 million to add 6,000 square feet to its existing 47,000 square feet at the facility.

The new space includes more office space, an employee commons and new machinery, among other things. TerryBerry expects to be able to create 53 new jobs as a result of the expansion, including positions for skilled designers, IT developers, sales jobs, and custom jewelry craftsmen.

It’s a prestigious economic development win for Grand Rapids, considering the historic nature of the company and its dominance of the employee recognition programs sector. TerryBerry is a nearly hundred-year old business now, having been founded in 1918 in Grand Rapids by H. R. Terryberry to produce class rings.

It’s a fourth-generation family-owned business now, with more than 25,000 clients across the world as their clients. The company is still headquartered in Grand Rapids, and has 200 existing employees, most of whom are located in Grand Rapids. They also have 30 sales offices across North America and one in London.

Mike Byam, fourth-generation managing partner of Terryberry, said in a release that they are thrilled to be able to bring about a positive economic impact in their community by creating more than 50 new jobs.

Byam added that they are grateful for the collaborative effort with The Right Place and the Michigan Economic Development Corporation to help them train a skilled workforce.

The Right Place, Inc., the regional economic organization serving West Michigan, worked with the MEDC to provide the company the support it needs as it creates jobs and makes an investment for the expansion in Grand Rapids.

TerryBerry will receive a $250,000 Michigan Strategic Fund grant to help them offset the training costs associated with the new hires. This is a performance-based grant tied to their job creation plans. The company will also receive City of Grand Rapids economic development incentives in the form of a tax abatement for the project that will save them about $221,000.

Tim Mroz, vice president, marketing and communications for The Right Place, Inc., said in the release that this economic development project underlines the importance of working with their partners at the MEDC toward continued business growth in West Michigan.

Mroz added that they are pleased that they could play a crucial role in helping the company continue to grow, innovate, and reinvest in Grand Rapids.

Ohio Economic Development Incentives for Seven Greater Cincinnati Projects

At its latest meeting, the Ohio Tax Credit Authority approved state economic development incentives for 16 projects that will create a combined total of more than 2,000 and retain 2,157 jobs.

Ohio jobs

Ohio jobs (photo – americaspower/flickr)

Seven of these projects are located in the Greater Cincinnati region, generating a total of $75 million in investments, along with creation of 1,306 new jobs and retention of 1,430 existing positions.

The biggest project in the lot is the decision by Fortune 500 company Kroger Co. (NYSE:KR) to invest $46 million for new business administration and distribution centers in the City of Blue Ash, OH. Kroger expects to create 649 new jobs in Blue Ash with $25.4 million in additional payroll as a result of these projects.

Grocery retailer Kroger is already the largest employer in Blue Ash and Greater Cincinnati as well, employing more than 2,000 employees in Blue Ash and another 2,500 employees in downtown Cincinnati.

Johnna Reeder, President and CEO of Greater Cincinnati economic development organization REDI Cincinnati, said in a release that this project was a true collaboration between JobsOhio, REDI Cincinnati and the City of Blue Ash.

Reeder added that it also shows Kroger’s regional commitment by growing its presence in its headquartered hometown of Greater Cincinnati.

To support Kroger’s consolidation and job creation plans in Blue Ash, the Ohio TCA approved a 65 percent, 10-year Jobs Creation Tax Credit (JCTC) for this project.

The other big project in the list is the creation of 294 jobs by Milacron, which is upgrading several manufacturing plants in the region and relocating its headquarters to Blue Ash. The company, which manufactures and distributes plastic processing equipment, is also investing $11 million into upgrading its three Southwest Ohio plants in Cincinnati, the Village of Batavia, and the Village of Mount Orab.

The TCA has approved a 75 percent, 10-year JCTC for Milacron LLC. The company is also getting local incentives in the form of a Blue Ash economic development grant. These incentives were crucial to the company’s decision to stay put in Southwest Ohio, and consolidate and grow its operations in the area. Milacron had been considering moving jobs to Indiana instead.

The other five projects in Greater Cincinnati approved to receive state assistance are as follows:

Peter Cremer North America – PCNA, a wholesaler of oleochemicals, has announced plans to buy a parcel of land in Sedamsville from the City of Cincinnati and build an LEED-certified building. Peter Cremer North America L.P. is investing $9 million into the project, and will retain 167 jobs at its existing operations in the Cincinnati area while creating 122 new jobs in Sedamsville.

CTL Aerospace – The company, which specializes in fiber reinforced polymer coatings, is investing $6.3 million and creating 46 new jobs as part of an expansion in West Chester Township, OH. The TCA approved a 50 percent, seven-year JCTC for CTL Aerospace, Inc.

Kingsgate Transportation Services – This company, which provides freight services, is creating 30 new jobs as part of an expansion, also in West Chester Township. The TCA approved a 40 percent, five-year JCTC for Kingsgate Transportation Services, Inc.

The Business Backer – This alternative financial lending business which offers custom financing to small businesses is considering a $1 million expansion in Ohio with 125 new jobs to be created at a Greater Cincinnati location that is yet to be finalized. The TCA approved a 55 percent, six-year JCTC for The Business Backer, LLC.

Airtech – This aircraft maintenance company is investing more than $1.92 million for expanding its operations in Cincinnati and creating 40 new jobs. The TCA approved a 45 percent, six-year JCTC for Airtech, LLC.

Kentucky Approves Economic Development Incentives for DHL Americas Hub Expansion

At its latest meeting, the board of the Kentucky Economic Development Finance Authority approved state assistance for more than a dozen investment and job creation projects.

DHL Express

DHL Express (photo – tnarik/flickr)

One of the largest projects in the lot is DHL’s plan to invest $108 million for an expansion of its Americas hub facility at the Cincinnati/Northern Kentucky airport (CVG).

As part of the DHL Express expansion to meet increased demands caused by growth in international e-commerce and global trade, the company expects to create up to 50 new jobs.

The CVG hub is one of DHL’s three global hubs, in addition to Leipzig, Germany and Hong Kong. It connects the United States to the DHL global network across the Americas, Asia and Europe.

DHL established the CVG hub in 2009, and this latest $108 million brings the total investment at the hub to $280 million. Staffing at the hub, which started off with 1,600 workers in 2009, has now grown to approximately 2,000.

DHL Express Americas CEO Stephen Fenwick said in a release announcing the expansion and investment that it will provide additional infrastructure and efficiency, which in turn will support the continued growth in international shipments that they’re seeing as well as add to the economic well-being of the region.

To encourage DHL’s growth in Northern Kentucky, the Kentucky Economic Development Finance Authority has approved tax incentives of up to $1 million for the project, to be provided as a sales and use tax credit on construction costs, electronic processing equipment, building fixtures, and R&D equipment.

Governor Steve Beshear also announced the creation of a total of 350 more jobs by two other finance industry projects.

One is a relocation and expansion project in Kenton County by finance technology solutions provider GreenSky Trade Credit LLC. The Atlanta, GA-based Greensky, which operates paperless POS payment and credit platforms, is investing $7 million to relocate from Covington to a larger facility on Crestview Hills, KY, and plans to create up to 200 new jobs over the next few years.

Greensky has been approved to receive up to $2 million in tax incentives through the Kentucky Business Investment program.

The other project is a new facility in Somerset, KY being opened by EOS USA, a subsidiary of German company EOS Group, a global leader in providing accounts receivables management services with 50 operations located in 26 countries.

EOS is investing nearly $4 million and expects to create 150 jobs for Somerset and Pulaski County. The company already has more than 1,000 employees in North America. EOS USA has been approved to receive up to $2 million in tax incentives.

The other major job creation projects approved to receive tax incentives at the latest KEDFA meeting include CPA firm Von Lehman & Co., which has been offered up to $300,000 in tax incentives for a proposed relocation from Fort Mitchell to Fort Wright, KY. The company is planning to invest $3 million and create 20 new jobs.

Monoprice Inc. is likewise planning a $2.9 million investment with 22 new jobs for a distribution center project in Florence, KY. The company has also been approved to receive $300,000 in tax incentives.

Lansing Economic Development Gets One More GM Boost With $175M Investment and 500 Jobs

Lansing, MI is once again a beneficiary of the ongoing series of investment announcements by General Motors.

GM Lansing Camaro investment

GM Lansing Camaro investment (press photo – © General Motors)

GM announced a $175 million investment for new tooling and equipment to produce the sixth-generation Chevrolet Camaro at the Lansing Grand River Plant.

This follows an announcement less than a month ago of a $520 million investment at its Lansing Delta Township assembly plant that will help retain 1,900 jobs.

All told, GM already has some 3,500 at the Lansing Delta Township assembly plant, another 1,500 at the Lansing Grand River Plant, and 300 at the Lansing stamping facility. This has a considerable economic impact on the Lansing regional economy, including $394.8 million in wages and $75.3 million in payroll taxes.

The good news for Lansing economic development this time is that this latest $175 million investment announcement at the LGR plant also includes 500 jobs that are coming back to Lansing. GM plans to resume a second shift which had been cut earlier to facilitate reduction in production of Cadillac models.

Lansing Mayor Virg Bernero said in a release announcing GM’s investment and the 500 jobs that “I may be the luckiest mayor in America today.”

Mayor Bernero added that gearing up for full-scale production of the legendary Chevy Camaro is a new high point in the more than two decades of extraordinary partnership between the City, GM and the UAW.

It is indeed noteworthy because the Camaro, America’s best-selling performance car in the last five years, hasn’t been made in the U.S. since the 1990s. GM announced in 2012 that it was moving assembly of the next-generation Chevrolet Camaro from the Oshawa Assembly plant in Ontario, Canada to the LGR plant in Lansing.

Last month, GM said it was cutting 1,000 jobs at the Oshawa Assembly plant. At the same time, GM kicked its $5.4 billion investment plan for its U.S. plants. The investment announcements made by GM in less than a month are as follows:

– $783.5 million investment at Michigan facilities in Warren, Pontiac and Lansing;

– $1 billion investment plan for the Warren Technical Center in Warren, MI;

– $439 million investment at the Bowling Green Corvette Assembly Plant in Bowling Green, KY; and

– $1.1 billion investment for full-size pickup trucks at the Fort Wayne Assembly plant in Fort Wayne, IN

This latest $175 million investment in the LGR plant in Lansing includes facility improvements such as robotic framers, and Camaro-specific upgrades such as new paint systems.

These announcements over the last four weeks account for nearly $2.8 billion in investments at GM operations in Michigan, Kentucky and Indiana.

The LGR plant, which opened in 2001, is one of GM’s newest plants in North America, and is home to the Cadillac CTS, the all-new Cadillac ATS, and now the Chevy Camaro.

GM North American Manufacturing Manager Scott Whybrew said in the release that with this investment in tooling and equipment, they will continue to do their part to build on the high-quality reputation of this iconic car.

GM Announces $1.2B Investment at Fort Wayne Assembly Plant in Indiana

General Motors Co. (NYSE: GM) executives were joined by Governor Mike Pence to announce a major expansion of GM’s Fort Wayne Assembly plant for full-size pickups.

GM Fort Wayne Assembly Plant, Indiana

GM Fort Wayne Assembly Plant, Indiana (press photo – © General Motors)

Supported by Allen County, Greater Fort Wayne Inc. and the Indiana Economic Development Corporation, GM plans to invest $1.2 billion to expand and upgrade the Fort Wayne Assembly plant, adding 1.5 million square feet in new space to the existing 1.3 million square feet.

In addition to an expanded body shop and a new pre-treatment facility, GM is expanding general assembly capabilities and improving worker ergonomics, and undertaking equipment upgrades to make the plant more energy efficient and reduce emissions further.

The plant is already one of GM’s more environment-friendly facilities that has been landfill-free since 2011, and co-generates 30 percent of its electricity from landfill gas.

The Fort Wayne Assembly plant began operations in 1986 building light-duty trucks. It is now a full-fledged three-shift operation with 3,800 employees that generates annual wages of nearly $315 million. They deliver a new truck every 2.98 seconds to one of the 72 truck docks at the plant.

This latest $1.2 billion investment in Fort Wayne Assembly is part of a $5.4 billion investment plan that GM announced recently for its U.S. plants. The company has since announced nearly $1.8 billion in investments in Michigan, and another $439 million at the Bowling Green Corvette Assembly Plant in Kentucky.

Allen County and Greater Fort Wayne economic development groups have been working to assist GM with this expansion since last year, along with state support from the IEDC and Indiana Department of Transportation.

At the request of Greater Fort Wayne Inc., the economic development organization serving Fort Wayne and Allen County, county commissioners last year approved a 10-year tax abatement for the proposed GM expansion that could save the company as much as $15 million.

The incentives are not for creating new jobs, but for supporting GM’s expansion plans that will help retain the thousands of direct and indirect existing jobs the company already supports in the county.

The IEDC is chipping in with $500,000 in training grants and $5 million in infrastructure assistance for the project, which will be provided through the state’s Industrial Development Grant Fund. INDOT is additionally providing Allen County another $4.6 million to help the County undertake public infrastructure improvements to facilitate GM’s expansion.

Gov. Pence said in a release announcing the GM investment that it “marks a significant promise to the Hoosier State and ensures GM’s presence in Indiana and its support of Hoosier jobs long into the future, reaffirming that Indiana is a state that works for business.”

Dallas City Council Considers Economic Development Incentives for CoreLogic Relocation Project

At its next meeting, the Dallas City Council will be taking up a resolution to authorize an economic development grant agreement with CoreLogic Solutions, LLC.

CoreLogic HQ

CoreLogic HQ (photo – Timtempleton/wikipedia)

CoreLogic, a global property information, analytics and data-enabled services provider, is considering establishing a new $68 million 325,000-square-foot built-to-suit office complex in the Cypress Waters development.

The City Council will consider providing up to $600,000 in Dallas economic development funding to support the company’s relocation, consolidation and expansion plans.

Cypress Waters is ideally located on a lakeshore five minutes from DFW airport, fronting LBJ Freeway in the crest of growth between Dallas and Fort Worth, with a North Texas population base of more than 3.5 million people within a 20-mile radius.

Billingsley Company, which is developing the $3.5 billion Cypress Waters development, will also develop CoreLogic’s facility. The company will lease it for a 15-year period, with additional five-year options. CoreLogic plans to invest a minimum of $5 million in new personal property at the facility.

CoreLogic’s Cypress Waters campus will consolidate their existing Texas operations in the cities of Westlake and Richardson. The company anticipates relocating at least 1,300 jobs from these locations to the new office complex. These are full-time jobs with an average annual salary of $57,000.

Furthermore, CoreLogic expects to bring another 500 jobs to Dallas. Around 300 of these are existing CoreLogic jobs that will be relocated to the Cypress Waters facility. The remaining 200 will be new jobs created as part of the company’s expansion in Dallas.

Along with the City of Dallas, the company considered several other sites in the North Texas suburbs for this relocation and expansion of its regional operations.

The Chapter 380 economic development grant agreement the City of Dallas will enter into with CoreLogic Solutions, LLC requires that the grant be released in three installments tied to the company’s job creation and investment plans. The first $200,000 will be made available when CoreLogic has invested at least $50 million and created at least 1,300 full-time jobs at the facility.

A second installment of $200,000 will be provided a year afterwards, subject to the company continuing to employ at least 1,300 people at the facility. The final installment of $200,000 will be released after the company has created at least 1,600 full-time jobs at the facility, on or before April 15, 2019.

Irvine, CA-based CoreLogic (NYSE: CLGX) has operations spread across North America, Western Europe and Asia Pacific. The company, which employs more than 5,500 people in the U.S. alone, generated more than $1.4 billion in revenue last year. Making use of data that includes more than 3.5 billion records spanning more than 40 years, the company helps its clients identify and manage growth opportunities, improve performance and mitigate risk.

Scottsdale Economic Development, GPEC Attract Booker Software to ASU Skysong

The SkySong ASU Innovation Center in Scottsdale, AZ is getting yet another tech tenant in the form of local service commerce platform Booker.

ASU Skysong in Scottsdale, AZ

ASU Skysong in Scottsdale, AZ (photo – LibbyRose/flickr)

Assisted by the City of Scottsdale economic development staff and GPEC, the regional economic development organization for Greater Phoenix, Booker has leased 10,000 square feet at SkySong.

NYC-based Booker, which was one of the finalists in the NYC Economic Development Corporation’s Take the H.E.L.M. competition in 2012, plans to create more than 20 jobs within their first year in Scottsdale. Apart from their headquarters in New York City, Booker also has offices in Irvine, CA; Lansdale, PA and in Singapore.

Booker’s expansion into Scottsdale follows a recent string of tech companies, including IO, Solugenix Corporation, Safari Books Online, Boomtown! And Yodle, that are making a beeline to establish or enhance their presence in Scottsdale by taking up space at SkySong.

The ASU Scottsdale Innovation Center is a 42-acre mixed-use development that will include more than 1.2 million square feet upon full buildout. The iconic SkySong shade structure has made it well known, but tech companies are drawn because of its location in Scottsdale and the strong connection to Arizona State University, including the presence of the ASU SkySong incubator.

There’s also the fact that the three SkySong office buildings have been built to meet LEED Silver green certification standards, and SkySong 1 and 2 have also earned the U.S. EPA’s Energy Star designation.

Scottsdale Mayor Jim Lane aptly summed up the draw that tech companies feel to join the SKySong ecosystem. “We believe that Scottsdale is cultivating a culture of innovation and leadership that fosters a spirit of collaboration amongst creative technology companies that wish to live and work in a community that emulates their lifestyle and beliefs,” said Mayor Lane, in a release announcing the Booker expansion in Scottsdale.

Sethuraman Panchanathan, senior vice president for Knowledge Enterprise Development at ASU, added that they are pleased to welcome Booker Software in joining more than 70 companies affiliated with SkySong.

Booker CEO Josh McCarter responded that they are excited to become a part of the unique ecosystem in Scottsdale’s SkySong ASU Innovation Center.

Greater Phoenix Economic Council President and CEO Chris Camacho added that this emergence of tech companies into the market is indicative of the robust talent pool that exists, and the great livability that the Greater Phoenix communities offer these workers.

Tucson Talent Pool and Bilingual Workforce Secured Comcast Customer Support Center

Comcast and Governor Doug Ducey announced the company’s plans to establish a new customer support center in Tucson, AZ.

Comcast

Comcast (photo – comcast.com)

Supported by the Arizona Commerce Authority, the City of Tucson and Greater Tucson economic development group TREO, Comcast is establishing a 100,000-square-foot facility and plans to hire 1,125 customer service representatives and managers.

Gov. Ducey said in a release that “This is a huge win for our state, and we’re thrilled to help this great company grow and thrive in Arizona.”

This is the second of Comcast’s three new planned customer support centers. The company has already announced a similar center with 450 jobs in Albuquerque, NM, and is scheduled to make another announcement soon for a center in Spokane, WA.

The 1,125 new jobs they will be creating add to the considerable economic impact that Comcast already has in Tucson. They serve 67,000 customers in Tucson, which includes hundreds of businesses. Last year, Comcast paid more than $732,000 in property taxes in Tucson, and provided $3.3 million in franchise fees to local communities. Not to mention more than $200,000 in grants, scholarships, volunteer efforts and charitable contributions.

Tucson Regional Economic Opportunities, Inc. President and CEO Joe Snell noted that this was a competitive national search, with Tucson combining a multitude of qualities to clearly emerge as the ideal site for this project.

TREO is the lead economic development agency serving the greater Tucson area. Comcast chose Tucson, along with Albuquerque and Spokane, for its three new customer care centers after a nationwide search for suitable locations and sites.

Tucson Mayor Jonathan Rothschild explained that Tucson has several key competitive advantages for this industry. He cited the convenient location in the Mountain Time Zone, abundance of high-quality customer-service labor, a bilingual and multilingual workforce, and technical expertise.

The customer service representatives in the new Comcast center will be handling billing and repair questions, and the center will also house Spanish speaking employees specializing in social media.

Arizona Commerce Authority President and CEO Sandra Watson said in the release that innovation drives global economic growth, so they are pleased that a global media and technology company like Comcast has chosen Arizona as a hub for one of its three state-of-the-art customer support centers.

These new customer support centers and 2,000 associated jobs that Comcast is creating in Tucson, Albuquerque and Spokane are part of a broader plan to hire 5,500 employees and invest in technology and training to support a multi-year customer experience transformation project.

Neil Smit, President and CEO, Comcast Cable, said in a release announcing this multi-year plan that this transformation is about shifting their mindset to be completely focused on the customer.

Comcast also wants military reservists, veterans and their spouses or domestic partners to fill at least 15 percent of the new jobs they are creating in Tucson. Again, this is part of a broader commitment of 10,000 military hires over a three-year period.

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