Advanced Call Center Technologies, LLC (ACT) is going to open a big call center in Sacramento, California next month. The new unit is expected to start with 500 jobs by the end of the year and eventually create 2,000 direct new jobs in the Sacramento area.
ACT provides back office support services for companies in the financial services, communications, and technology industries.
They signed a lease for 87,000 square feet of office space in a warehouse north of Interstate 80, and are set to begin operations in the third quarter of 2012.
The announcement was made by the Sacramento Area Commerce and Trade Organization (SACTO), which was credited by ACT CFO Jimmy Griffiths for putting together an attractive incentive package to keep the company in Sacramento despite plenty of offers from other states.
The final site selection battle for the new call center came down to Sacramento, CA; Kansas City, KS; Tallahassee, FL; Fond du Lac, WI; and Weldon Springs, MO.
This is ACT’s second major setup in Sacramento. They opened a call center 2 years ago and hired 200 workers. In a statement, SACTO said the company selected Sacramento because of its experience at its existing facility in the area, the availability of a qualified workforce, and the benefits of locating in an Enterprise Zone. ACT gets tax credits as it hires more people.
“This is great news for the region and represents much needed job creation at a critical time,” said Ann Madden Rice, CEO of UC Davis Medical Center and SACTO Board Chair.
SACTO says it had plenty of support from the City and Countyof Sacramento, the City of Rancho Cordova, and the California Governor’s Office of Business and Economic Development (GOBiz).
“This project demonstrates companies’ desire to locate in our area, bringing with them new jobs and ultimately improving our economic health,” stated Phil Serna, Sacramento County Supervisor.